If you want to know about the requirements for this role, read on for all the relevant information.

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you.

The Graduate Student Services Advisor will assist students in their academic program by effectively engaging them through various communication channels, including in-person contact, phone calls, and emails.

Advisors must demonstrate excellent leadership and communication skills in order to guide students to be successful in the Graduate Studies Program.

Responsibilities :

Effectively manage a portfolio of students.
Effectively and efficiently guide continuing students to ensure they are set up for success, including monitoring absence reports, academic progress, etc.
Maintain a collaborative, professional environment conducive to providing the best customer service possible at all times.
Exhibit effective leadership skills and follow department protocol when communicating with students (or their families), departments, and co-workers.
Demonstrate accurate, current, and comprehensive product knowledge; i.e., information about the University’s academic programs, resources available to assist students, and policies and procedures.
Execute all job duties in a manner compliant with the policies and procedures of the University as well as those observed in the Student Services Department.
Execute all job duties in a manner compliant with accreditation requirements as well as state and / or federal laws / regulations.
Report compliance-related issues or concerns to the Assistant Director, Graduate Student Services, the Vice President, Online Education Services and Student Services, or the Executive Vice President, Financial Aid & Compliance.
Effectively utilize all tools available, including database and software programs.
Assume effective leadership in facilitating resolution of concerns and complaints, ensuring best customer service is consistently provided to students.
Perform other duties as assigned.

Qualifications :

Previous experience working with students in higher education preferred.
Passionate about student success and higher education.
Empathetic, patient and positive.
Excellent phone and written communication skills.
Salesforce experience is a plus.

Salary : $50,000 - $66,560 per year, annually based on experience and location.

Benefits

Application Deadline : October 15, 2024

About Us

Academy of Art University, established in 1929 by Richard S. Stephens, transforms aspiring students into professional artists and designers.

For three generations, the Stephens family has been devoted to the development of aspiring artists and has held the fundamental belief that with proper instruction, hard work and dedication, students can learn the skills necessary to become artistic professionals.

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Last updated : 2024-11-01

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