The Field Service Technician (Contractor) will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. Responsibilities Conduct pre-delivery inspections on new vehicles, using a documented process, checklist, and guidelines
Document results (pass/fail)of pre-delivery inspections and communicate results to team members/supervisor
Follow Rivian repair procedures with efficiency without compromising quality and safety
Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
Assist and support vehicle repairs
Conduct road tests on vehicles to ensure quality of the repair
Perform necessary parts operations such as parts ordering, receiving, shipping and inventory, if applicable
Stay up to date with technical skills and required training
Support campaigns and containment initiatives
Maintain and process accurate expense reporting, as needed
Establish peer relationships and work under the mentorship of a senior technician
Maintain high quality work and efficiency while working with little supervision
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Provide service support to the field to support the Service organization
Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment Qualifications
HS Diploma or GED
Graduated from an accredited automotive repair school preferred
One year experience working in an automotive repair shop preferred
Must be at least 21 years old Proficient in using hand tools and power tools
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours.
Must possess a valid driver's license, and maintain a clean driving record
Experience using a work order management system, including repair documentation preferred
Exhibits patience and eagerness to learn
Strong organizational and time management skills, along with attention to detail
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
Fully Vaccinated against the COVID-19 virus (proof required) Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
