We are currently seeking an Automotive Service Advisor to join our team in Sunnyvale, CA.
The Hopkins Auto Group is a local family-owned and operated Automotive Dealership who has been serving the Sunnyvale and surrounding communities for over 70 years! Larry Hopkins Honda was one of the first Honda dealerships in the nation, opening in 1970. Taking care of our employees is a top priority because we believe customer satisfaction goes hand in hand with employee satisfaction.
Automotive Service Advisor Requirements:
- 1 year minimum Service Advisor experience - Honda or Acura a plus.
- Trainable, positive attitude and desire to succeed
- Outgoing personality with expertise at developing solid customer service relationships
- Superior communication and customer service skills
- Proficient with digital communication tools
- Ability to work in a team environment
- Time management, organizational skills, and the ability to multi-task are required
- Self-motivated and goal oriented
- Maintaining a positive, can-do attitude
- Understand and follow work rules and procedures.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Pass background screening, pre-placement drug screening and must have an acceptable MVR
Automotive Service Advisor Responsibilities:
- Focused on delivering an exceptional customer experience
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Maintains a professional appearance.
Automotive Service Advisor Preferred Skills/Experience/Education:
- Three or more years related experience and/or training; or equivalent combination of education and experience.
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
- Bilingual a plus
Automotive Service Advisor Benefits:
Compensation includes competitive wages (based on experience), health insurance including Medical, Dental and Vision, Life & AD&D Insurance, and paid holidays and vacations.
The Hopkins Auto Group is a drug free workplace who requires pre-hire drug and background screening. Hopkins Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Job Type: Full-time
Pay: $60,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Service Advisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
