Job Title: Parts and Service Assistant
Department: TrailersPlus Lot Operations
Reports To: Assistant Store Manager
Status: Hourly plus bonus
SUMMARY
The Parts and Service Assistant (PSA) assists in the duties and responsibilities of the Parts and Service Department. The
position assists in all aspects of the inbound and outbound inventory, installing parts, servicing trailers of all makes and
models, and preparing products for presentation and demonstration. PSA’s assist in maintaining a clean and safe facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities include, but are not limited to the following:
- Daily inspection of trailers on the lot for safety and quality control.
- Perform daily processes that include parts, service work, inventory control as directed by store management.
- Service, parts/accessories installations, and warranty work.
- Assist will all deliveries of trailers, parts, and supplies and submit paperwork to management for review.
- Maintain the store facility and grounds by cleaning and organizing the building, shop, and trailers, in order to promote
safety, security, and a professional appearance as directed by store management.
- Work strategically and collaboratively with store management.
- Attend and participate in all required team and company meetings.
- Assist with warranty, repair, facility, and equipment problems.
- Assist Store Management team in trailer sales, as needed (sale license required in some states).
- Performs other duties as assigned.
- Ability to operate forklift and tractor. (Company certification required)
- Ability to operate power tools and welding equipment. (Company certification required)
SKILLS
- Time management
- Ability to solve basic problems, communicate properly, handle and diffuse difficult situations
- Troubleshooting
- Attention to detail
- Strong mechanical ability
- Quality customer service
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Requires a high school diploma or equivalent.
LANGUAGE SKILLS
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure
manuals. Also important is the ability to write occasional reports and correspondence and to speak effectively with customers
or employees. Spoken fluency in Spanish is a plus.
MATHEMATICAL SKILLS
Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,
circumference, and volume. The PSA must also be able to apply concepts of basic algebra and geometry as needed.
COMPUTER SKILLS
Knowledge of on-line computer systems is helpful but not required for successful completion of the PSA job responsibilities
and assignments. Basic keyboarding skills are also beneficial for efficiency.
REASONING ABILITY
Must be able to communicate and assist in the resolution of practical problems dealing with a variety of concrete variables in
situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently
required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift
50-75 lbs, and climb ladders.
WORK ENVIRONMENT
The characteristics of the work environment described here are representative of those an employee would encounter while
performing the essential functions of this job.
The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance
of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as
described in MSDS documents.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential
functions upon request.
