About Us:
LOF-Xpress™ Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest! service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.
If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.
What to Expect:
- A fun, fast-paced environment.
- Competitive wages and opportunities for advancement.
- A commitment to continuous learning, coaching, and development.
Requirements
Job Responsibilities:
- Create a welcoming experience for each customer by greeting each individual
- Work at a fast pace to meet speed expectations for LOF Xpress Services
- Tailor each guest experience based on the customer’s preference. Follow cues given by the customer to discern the needed approach
- Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers
- Promote team work and a professional environment for co-workers, vendors and customers
- Communicate proactively and effectively with customers and co-workers through speech and writing
- Be willing to cross train and work in other areas as needed
- Maintain the facilities by assisting clean-up tasks between assigned vehicles and at the end of shifts
- Dress professionally, according to LOF Xpress policy and standards
- Maintain organization of tools and devices throughout the facility
- Assist with exterior maintenance of the facility to promote guest and team safety
- Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology
- Able to cashier and operate the point of sale system when needed
- Work a varied work schedule based on customer demand and store hours
- Work quickly, efficiently, and safely to deliver quality service to our customers
- Follow all safety procedures as described in the handbook and safety manuals and other postings
- Proven ability to complete tasks independently and with little supervision
- Report to all shifts on time when scheduled
- Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks
- Display proficiency in sales and service reviews
- Training requirement include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert
- Serve as a trainer for new team members
- Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle
- Be cross-trained and willing to work in all store positions.
- Be able to handle and deescalate customer complaints and warranties
- Other duties as assigned
Job Requirements:
- Preferred experience includes at least 6-12 months in an automotive technician or lube technician role for the Senior Technician position or 2-6 months for the Technician position
- Familiarity with technology and word processing
- Education - High school diploma preferred.
- At least 18 years of age
A current, valid drivers license is required.
Physical Demands and Work Environment:
- Extended periods of time standing on hard surfaces, such as concrete floors
- Exposure to loud noises and fumes
- Exposure to outdoor conditions such as heat, cold, rain, and snow
- Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands
- Ability to lift and move work-related items up to 50 pounds
Benefits
- Competitive pay commensurate with experience/qualifications between $16-20 per Hour
- Competitive Benefits
- Medical, Dental, and Vision after a waiting period
- Paid Time Off
- 401(k) Retirement
- Comprehensive on-the-job training is provided for all departments/levels
- Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply
- A development culture with a focus on promoting from within
