L0146 Lithia Chevrolet GMC of Helena
Immediate Need: BDC Administrator
Are you a computer savvy sales and customer service professional looking for a solid company with career growth opportunities? If so, this BDC Administrator position might be the job for you!
- Compensation: $50K to $70K per year (hourly + monthly bonus)
- Industry leading benefits for you and your family
- Schedule: 5 days a week (must be available Weekends) 8:30 am – 5:30 pm shift OR 11:00 am - 7:00 pm shift
- Training and career advancement opportunities
If you are a customer service professional with great people and computer skills, join us on the road to success. We're looking for a BDC Administrator who has an engaging personality, enjoys working with customers, providing an exceptional experience and can perform with a high level of integrity. You don't have to have previous Sales experience; you just need to have the drive, be eager to learn, and work with a high-performing team with a welcoming smile!
As a BDC Administrator in our Sales department, you will respond to communicate with our current and prospective customers via email and phone. Ideal candidates will be polished, professional, energetic, sales-minded and customer-focused. You must be able to handle heavy call volume and possess the ability to get customers in the door while maintaining outstanding phone etiquette. Outstanding verbal and written communication skills and computer proficiency are essential skills.
What will you be doing?
- Multitasks in a fast paced environment responding to incoming sales leads, taking inbound calls and scheduling appointments for the Sales Department.
- Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads for sales customers.
- Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
- Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the appropriate manager,
- Gather accurate customer information to create a database for continual follow-up and retention.
- Other duties as assigned.
Skills and Qualifications
- Strong attention to detail
- Sense of Urgency
- Excellent communication – written and verbal
- Ability to type efficiently
- Ability to multitask in a fast-paced environment
- Ability to manage ones own time efficiently
- Veterans encouraged to apply!
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
