Job Description: Nissan Service Manager
Position Overview:
We are seeking a highly qualified and experienced individual to join our team as a Nissan Service Manager. As the Service Manager, you will be responsible for overseeing the daily operations of the service department, ensuring superior customer satisfaction, and achieving the dealership's service and profitability goals. This is a challenging role that requires strong leadership skills, exceptional customer service abilities, and in-depth knowledge of Nissan vehicles and service processes.
Responsibilities:
1. Performance and Customer Service Management:
- Supervise and lead a team of service advisors, technicians, and support staff to ensure efficient operations and exceptional customer service.
- Monitor and manage the overall performance of the service department, meeting and exceeding established targets for customer satisfaction, service volume, and profitability.
- Foster a culture of continuous improvement, ensuring that all service processes, procedures, and technologies are up-to-date and adhered to.
- Handle customer complaints and resolution, ensuring customer satisfaction and retention.
- Conduct regular performance reviews, provide coaching and training if needed, and develop team members to maximize their potential.
2. Service Department Operations:
- Develop and implement strategies to optimize the service department's efficiency, quality of work, and productivity.
- Manage and prioritize daily workflow to ensure timely completion of repairs and maintenance work, optimizing customer satisfaction and turnaround time.
- Oversee maintenance of service vehicles and equipment, ensuring they are in impeccable working condition at all times.
- Monitor and control the service department's expenses, maintaining budgets while ensuring optimal utilization of resources.
3. Compliance and Reporting:
- Ensure compliance with all legal and safety regulations in the service department.
- Prepare regular reports on service department performance, including financials, service volume, customer satisfaction, and employee productivity.
- Generate weekly, monthly, and annual forecasts for the service department's operations and financials.
- Collaborate with dealership management in setting and achieving strategic objectives related to the service department's performance.
Qualifications:
- Minimum of 5 years of experience in a similar managerial role within the automotive industry, preferably with a focus on Nissan vehicles.
- Excellent leadership and team management skills, with a proven ability to motivate and mentor staff towards achieving departmental goals.
- Strong customer-centric approach and a commitment to delivering exceptional customer service.
- In-depth knowledge of automotive service operations, repair processes, and industry best practices.
- Proficiency in using automotive dealership management systems and service-related software.
- Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with customers, employees, and suppliers.
- Proven ability to multitask and manage time effectively to meet deadlines.
- High level of integrity and a commitment to upholding ethical standards.
Salary: The salary range for this position is $120,000 - $140,000 per year, commensurate with experience and qualifications and Performance.
Note: This job description is a general overview of the key responsibilities and requirements of the position. Other duties may be assigned as necessary to meet business needs.
