Customer Service Rep

Scott's Automotive Inc • Full-time • Fort Collins, CO, US • $18 - $19 / hour • 1m ago

Scott’s Automotive is a family-focused organization powered by some of the best leaders in the automotive industry and we are looking to add to our growing family!

Scott’s Auto is looking for a self-motivated Customer Service Representative that we can inspire to grow. If you are looking to become a key team member of a growing family then we’ve got a place for you! Our family consists of individual, innovative, and progressive thinkers. If you have a mindset to learn constantly to stay ahead of the curve, then consider joining our team of automotive repair professionals.

Responsibilities:

Greet customers warmly and assist them with their inquiries and service needs.

Schedule appointments and manage the service calendar.
Collect and record customer and vehicle information accurately.
Coordinate towing and temporary transportation for customers as needed.
Maintain automotive records by recording problems and service history.
Process customer invoices and payments efficiently.
Follow up with customers to ensure satisfaction with services provided.
Keep the customer service area clean and organized.
Handle customer complaints with empathy and professionalism, ensuring all issues are resolved to the customer’s satisfaction.
Stay updated on automotive service knowledge and industry trends.

Qualifications:

High school diploma or equivalent; additional education or certifications in customer service or automotive fields is a plus.
Previous experience in a customer service role, preferably in an automotive setting.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively.

What we offer:

Five Day Work week-Monday through Friday.
Paid Time Off.
Matching 401K, Medical, Dental, Vision.
Company-sponsored educational opportunities.
Comfortable work environment.
Discounted Services and Parts Purchases.
Employees and family camping trip, BBQ’s and Holiday Party.
Sponsored and In-House Training Event.

About Us:
Scott’s Automotive and Service Centers Inc. was established in 1993 with a vision to offer every community the honesty, professionalism, and quality in automotive repair that we expect for our families. We have five locations in Colorado, and four in Arizona. We are looking for a Service Advisor whose purpose will align with ours in taking care of cars and the people who drive them.

We strongly believe in our vision as a family of automotive professionals with a plan to offer every community the honesty, professionalism, and quality in automotive repair that we expect for our own families.

If your purpose, mission, and vision aligns with ours already stated above, then contact us immediately. At Scott’s we provide our employees with a clean, modern facility, along with good conditions. We are committed to provide all necessary training, equipment, technology and everything needed to be the number one in the automotive industry.

All applicants are asked to apply through this site for further screening of applicants.

About Scott's Automotive Inc:

Scott's Automotive is a GROWING family-owned and managed company that was founded in 1993 by Scott Milan. We are a full-service maintenance and repair shop servicing all makes and models. Scott's is working hard to improve the industry standard by offering transparent and trustworthy service, an attentive and client-focused experience, and industry leading Lifetime Warranties because we only hire the best of the best at Scott's Automotive. Below is a message from our founder and CEO, Scott Milan. It is safe to say I have always had a passion for automotive service. I wasn’t born with a silver spoon, in fact, more accurately I was born with a stainless wrench. As long as I can remember I have always loved cars. Growing up, while other 8-year-olds spent nights and weekends watching movies and playing video games, I would go to work on cars with my dad at his shop. I had a knack for seeking out broken parts off cars and fixing those parts. I suppose that I have always enjoyed taking cars and making them better. My dad could see that my interest was more than just a passing stage and as I got older, so he would let me fix his customer’s cars as they would come into his shop. This passion grew as I was deciding what I wanted to do in during high school. Thanks to the example of my father, plus the gift of a humble shop space to use when I first began, I opened my first shop. I wasn’t your typical high school student since I was running a small business working nights and weekends. Soon I was able to buy a shop of my own and started Scott’s Auto Inc. in 1993, launching with only $200 in the bank.My beginning has taught me that this really is a nation of opportunity. In time I have grown to appreciate how our business has evolved from working out of a temporary space as a in the early 1990’s to running a full service automotive business. From the very beginning, I have understood that although Scott’s is a car-business, in the end it really is a people-business. Scott’s has grown to become a very special and unique business, which wouldn’t be what it is if it weren’t for our wonderful customers, employees and family. Thank you for helping me make Scott’s Auto what it is today! - Scott Milan