Lead Technician
REPORTS TO: Store Manager
SUMMARY
The Lead Technician is the highest skilled automotive technician position in the Express Oil Change & Tire Engineers organization. The lead technician will solve and complete the more technically complex jobs. The Lead Technician serves as the service center’s mentor for less skilled technicians, providing advice to help them grow in their technical careers while also helping maximize the service centers’ sales performance. The lead technician leads by example in various areas: adherence to safety, best practices and procedures; service bay and personal cleanliness, sharing news and key information. The Lead Technician will drive service bay optimization and vehicle throughput by first diagnosing the more difficult customer symptoms and problem vehicles, and then assigning specific tasks to other service center technicians when conditions and circumstances permit. The Lead Technician performs normal technician tasks as needed due to work load variations and other circumstances.
Lead Technicians differ from other Technicians at the store by having greater responsibility, autonomy, and discretion in planning and completing a wide variety of activities. Employees at this level have advanced technical skills and leadership traits to help the service center improve and grow as vehicle technology and service requirements change. The Lead Technician is highly skilled in using information and tools properly and possesses excellent problem-solving skills. The Lead Technician has good technical writing, documentation, organizational, and PC skills.
PRIMARY RESPONSIBILITIES
- Performs the most complex diagnostic problem-solving work within the service center.
- Supervises the use, care, and operation of high tech equipment necessary for diagnosing today’s vehicles.
- While performing service work, the Lead Tech trains other technicians on vehicle systems, procedures, and newly developed techniques for improving service center productivity.
- Provides quality assurance by checking the work of other technicians (duty shared with the Service Consultant): proper work methods, techniques, best practices, and compliance with applicable standards and specifications.
- Exercise authority to reject a job due to quality and other issues and have it returned through the repair process.
- Exactly follows policies, programs, processes, and best practices established by EOC/TE
- Promotes adherence to safe work practices and procedures at ALL times.
- Specifically helps with comebacks to assess and address the reasons for the comeback, while addressing how to avoid the comeback in the future.
- Will fill in for other store positions when it is necessary.
- Adheres to other duties assigned to all store staff members.
- Maintain a very clean and safe organized work area, tool box, and roll around tool cart(s).
- Assist others in maintaining a very safe, clean, and organized mechanical service center.
- Continuously learns new technical information and techniques in order to stay abreast with rapidly changing automotive technology
- The Lead Technician performs normal technician tasks as needed due to work load variations and other circumstances.
QUALIFICATIONS & EDUCATION (Required)
- ASE Master Certification, ASE Advanced L1, and ASE Service Consulting C1.
- 3 years or more of experience as a drive-ability and/or electronic system controls technician
- 7 or more years of total technician experience
- Certification in Electrical/Basic Electronics training from a reputable training organization.
- Excellent PC and Internet Skills
- Complete set of technician hand, pneumatic, and electrical tools.
- Attend 10 or more automotive training courses each year, in order to stay abreast with rapidly changing automotive technology (combination of eLearning and on-site courses)
- Comeback rate at less than one instance per one half year.
- Complete and pass Service Advisor and Shop Leadership eLearning Course
- Willingness to work Saturdays
- Maintains a MSR and MDM growth in the mechanical department
HIGHLY PREFERRED
- Associate Degree in Automotive Service Technology or an Automotive Service Certificate from Technical School Program.
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
Ability to commute/relocate:
- Columbia, SC 29212: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
