Job Description:
JOB TITLE: Performance Manager – Refinish
Job Summary: The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within an assigned territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered.
Work Location: This fully remote role requires a local presence within one of the following surrounding areas to allow for onsite visits at customer sites and requires the ability to travel >50%:
- South Carolina
- Washington D.C.
- Florida
- Georgia
- North Carolina
- Texas
- Virginia
Key Responsibilities:
- Act as primary point of contact for identified customers and builds strong, collaborative relationships.
- Provide high-level of dedicated customer support with frequent face-to-face visits.
- Perform shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.
- Analyze cost and productivity key performance indicators (KPIs) and review data with customer management.
- Manage budget for each center and ensure monthly costs are within allotted parameters.
- Work closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
- Identify and advise on process improvements to alleviate roadblocks facing the customer.
- Maintain an organized communication approach with a regular call schedule and clearly document customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.
- Use technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers.
- Involve local Axalta teams and engage the appropriate resources for additional support when necessary.
Qualifications: An experienced Sales professional with Automotive Refinish background and a strong track of successful customer support.
- Minimum of 3-5 years of Automotive Refinish industry experience.
- Bachelor’s degree preferred but not required.
- Strong knowledge of repair shop operations as well as distribution fundamentals.
- Working knowledge of Axalta’s core (APL) product lines.
- Strong technical aptitude and problem solving.
- Presents oneself in professional manner to all levels of the customer and internally.
- Disciplined and able to perform effectively in unstructured and autonomous conditions.
- Ability to embrace the culture of both the customer and Axalta.
- Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
- Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations.
- Must be willing and able to travel > 50% of the time.
- Valid Driver’s License required.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
