SUMMARY:
This position is primarily responsible for supervising Service Center employees when the
Manager is away. The position is also responsible for working along side of the Service Center
Manager in a team manner, ensuring that all daily job duties are handled in a proficient and
professional manner by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Supervising employees.
Answering phones.
Greeting customers.
Handling money.
Assisting with hiring/firing of employees.
Performing service reviews with customers.
Ordering, and transferring inventory.
Reading tanks.
Completing office paperwork.
Handling bank deposits.
Creating work schedules.
Performing maintenance.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees in the Service Center. Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws. Responsibilities include training
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even
when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and
development opportunities; Strives to continuously build knowledge and skills; Shares
expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds
promptly to customer needs.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret
written information.
Teamwork - Contributes to building a positive team spirit; Puts success of team above
own interests; Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust;
Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and
subordinates.
Delegation - Delegates work assignments; Matches the responsibility to the person; Sets
expectations and monitors delegated activities.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to
perform well; Effectively influences actions and opinions of others; Accepts feedback
from others; Gives appropriate recognition to others.
Managing People - Takes responsibility for subordinates' activities; Makes self available
to staff; Continually works to improve supervisory skills.
Quality Management - Demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative
tasks correctly and on time; Supports organization's goals and values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate
judgment; Supports and explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and
overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing - Uses time efficiently; Organizes or schedules other people and
their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own work to
ensure quality.
Quantity - Strives to increase productivity; Works quickly.
Safety and Security - Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent
change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long hours of work
when necessary to reach goals.
Initiative - Seeks increased responsibilities; Looks for and takes advantage of
opportunities; Asks for and offers help when needed.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related
experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability
to write simple correspondence. Ability to effectively present information in one-on-one and
small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Internet software;
Order processing systems; and Point of Service systems.
SPECIALIZED EQUIPMENT, MACHINES OR VEHICLES:
Automotive lift, air gun, battery tester, cooling system machine, transmission service machine,
AC Service machine.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and
talk or hear.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to
25 pounds and occasionally lift and/or move up to 100 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee, working in a garage environment, is
regularly exposed to wet and/or humid conditions; moving mechanical parts and outside weather
conditions. The employee is occasionally exposed to fumes or airborne particles.
The noise level in the work environment is usually loud.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
