Title : Automotive Technical Advisor / Mechanic
Location : Glendale, CA, US
Job Type : Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.
Are you looking for a new opportunity?
If you have automotive technician experience in your background, then we may be looking for you.
What We Are Looking For :
- Do you currently or have you in the past been an ASE certified technician?
- Do you like solving complex issues as it relates to solving vehicle issues?
- Are you known as the person who can fix anything automotive related ?
- Are you looking for a better work-life balance with no weekend work?
If you answered yes to the questions listed above, MSXi might have the right opportunity for you! We are expanding one of our client’s programs and are looking to build a team of automotive repair experts who can troubleshoot tough issues and help complete repairs the first time.
Your day to day will include local travel to designated dealerships and assisting their technicians with solving tough vehicle cases.
The Automotive Technical Advisor key tasks are :
- Assessing and solving technical escalations.
- Providing online and in-dealership technical assistance.
- Leading discussions and acting as a subject matter expert.
- Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
- Interacting with the team as the quality feedback liaison.
- Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
- Ensuring the improvement of the customer experience and increasing fixed first visit cases.
- Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.
What We Have to Offer :
- Full-time position with benefits effective the first of the month following 30 days of employment.
- Hybrid work environment : 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
- Monthly paid car allowance.
- Paid standard US holidays and paid vacation time.
Qualifications Required :
- A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
- Field-related management experience is preferred.
- Must have dealership experience.
- Ideal experience required : Assistant Manager, Shop Foreman.
- Highly motivated, adaptive, and autonomous with the ability to deliver results.
- Ability to travel locally to dealerships within a designated area.
- Ability to analyze and document vehicle case updates using Microsoft Excel.
- Ability to communicate technical information to all levels.
- Ability to analyze data and create custom reports using provided templates.
- Ability to effectively use MS Word, Excel, and PowerPoint.
- Ability to work independently and manage a progressive workload in a fast-paced environment.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account a wide range of factors including skill sets, experience, training, and other business needs.
A reasonable estimate of the current range is $75k to $100k based on current experience.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Apply Now!!!
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Last updated : 2024-08-20
