- Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
- Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
- Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
- Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
- Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
- Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
- Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
- Partner with the Fleet business team to maintain and build Fleet service customer relationships.
- Advise associates, technicians, and customers on tires, parts and service programs.
- Effectively communicates with all store associates, managers, and customers.
- Key holder and responsible for basic and detailed opening and closing responsibilities.
- Other duties as assigned.
Additional Compensation:
Skills:
- Customer service
- Sales
- Alignment
- Mechanic experience
- Brakes
- Diagnostics
Benefit Conditions:
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
Pay Frequency:
- Bi weekly or Twice monthly
Work Remotely
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
Experience:
- management: 2 years (Required)
- relevant: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Williamstown, NJ (Required)
Ability to Relocate:
- Williamstown, NJ: Relocate before starting work (Required)
Work Location: In person
