Banister Ford of Marlow Heights is a family-owned and operated dealership that prides itself on taking care of our employees, customers and the community. Do you want to feel valued and be a part of a successful team, then look no further! Our service team is growing and looking for you to join our team!
The role of Assistant Service Manager is to assist the Service Manager in overseeing the service department, technicians, service advisors, porters and service lanes.
Responsibilities:
- Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion.
- Actively promote good morale and good relationships among the dealership associates.
- Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management.
- Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores.
- Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI.
- Motivate the service advisors to provide consistent value for the dealership's customer.
- Monitor advisors' daily productivity, give feedback and formulate plans for improvement.
- Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality.
- Monitor advisors' interaction with customers on the drive and telephone for effectiveness.
- Assist in forecasting goals and objectives for the department and strive to meet them.
- Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner.
- Address and resolve customer concerns.
- Assist in motivating, training and developing employees.
Requirements:
- Must be at least eighteen years of age.
- Must have a valid Driver's License.
- Must be able to pass pre-employment screening (background)
- Personal and Professional Integrity
- Strong verbal and written communication are required.
- Must be able to manage in a fast-paced work environment.
- Must be able to manage a team, motivate and develop.
- Experience with Tekion or other automotive software is a plus.
- Must have three plus years in an Automotive Service Department.
- Must have three plus years as an Automotive Service Writer/Assistant Service Manager.