Automotive Service Manager
Job Description
Extremely Competitive Pay
We’re searching for an automotive service manager who is motivated and serious about their career in this highly competitive industry. If you are driven to help people, passionate about customer service and ready to lead a successful service team, then this opportunity is for you. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.
Full benefits including Retirement program
Family-owned store
Essential Duties and Responsibilities:
- Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect.
- Train Advisors to present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
- Manage the store’s workflow in an effective and efficient manner.
- Train Advisors to possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
- Maintain a positive attitude and team atmosphere at all times.
- Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
- Supervise and direct employees.
- Prepare business goals for each month as well as each year.
- To act in a professional manner that reflects the quality organization you represent. Always project an attitude of honesty and integrity.
- Direct, coordinate, and participate in performing customer service activities as dictated by work load.
- Ensure that all work is performed to proper specifications.
- Assist other employees as needed.
Education and/or Experience Preferences:
- Five years related experience and/or training; or equivalent combination of education and experience.
- Graduation from an industry recognized service training program also preferred by not required.
- Leadership skills
- Team building
- Auto Service Manager experience (5years)
- Customer Satisfaction skills
- Problem solver (in real time)
- Business development
- Forward thinker
Certificates, Licenses and Registration Preferences:
- Current driver’s licenses.
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Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Shift:
Work Location: In person
