We are a Luxury Confidential Dealership, now Hiring an Experienced Service Advisor! We are looking for an Automotive Experienced Luxury Service Advisor/ Writer. We are looking for someone who is customer forward, and a customer service liaison who delivers world class service in the dealership setting.
Compensation: Up to $10,000 per month
Our Team Members are Offered these Benefits:
- · A Market Leading pay plan
- · Supportive Team Environment
- · Paid job training and career advancement opportunities
- · Health Insurance
- · 401(k)
- · Paid Vacation
- · Employee vehicle purchase program
- · Employee discounts on parts and service
- · State-of-the-art dealership and facilities
Job Responsibilities:
- Consult and interpret customer needs for the mechanics
- Serve as the primary point of contact for all automotive service and repair matters
- Understand customers’ problems and arrange for appropriate service
- Prioritize required services, and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics
- Continuously keep the customer updated on repair needs and completion times
- Answer customers’ phone calls, emails and questions about their orders.
- Make sure that all paperwork is in order to process the order quickly and effectively
- Make sure the customer’s vehicle is ready for collection on time, without delays.
- Follow up with the customer and make sure everything is to their satisfaction.
- Explain any extra warranties or maintenance plans that come with the vehicle.
Requirements:
- 4+ years experience in a service advisor role at a domestic dealership
- Luxury dealership experience preferred
- Exemplary customer service skills are a must
- Ability to thrive in high pace environment
- Valid driver's license
Job Type: Full-time
Pay: Up to $10,000.00 per month
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Service writing: 3 years (Required)
- Dealership: 2 years (Required)
Work Location: In person
