JOB SUMMARY:
The Lead Technician will be responsible for delivering an elevated level of service experience in a direct to consumer environment, while mentoring a team of technicians.
RESPONSIBILITIES & KEY ACTIVITIES:
- Ability to diagnose and repair all aspects, both software and hardware of the VinFast automobile
- Monitor the technical team’s performance through KPI’s
- Communicate and collaborate with all members of the service team
- Work with remote team to define repair process for new vehicle models.
- Follow correct repair order documentation of all repair procedures
- Demonstrate attention to detail
- Create and maintain a clean working environment, leading by example
- Work with the appropriate management software to properly document the vehicle repair process
- Daily reporting of key metrics and progress.
- Have a passion for sustainable transportation and changing the automotive industry
