Company Information:

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona, California, Texas, and Colorado. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.

Position Summary:

The Lube Assistant Manager is responsible to oversee the quality, customer relations and satisfaction, maintenance and upkeep of the facility, employee relations, development, training and coaching, facility purchasing and cost controls for the oil and lube department at our Full Service locations.

An ideal candidate will have the ability to anticipate customer needs, build relationships and ensure safety guidelines. Strong upselling skills for maximizing sales, ability to multi-task and adjust to the workings of a transitional weather environment.

Essential Duties/Tasks/Responsibilities:

(These responsibilities must be able to be performed with or without reasonable accommodation)

Supervisory

Direct and supervise operations of the oil and lube department
Work closely with General Manager and Site Operations Team
Execute departmental open and close duties and follow designated procedures
Ability to work outdoors in ALL weather conditions
Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
Maintain Quality Control factors associated with customer’s overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
Interview, Hire, Train and Develop a team of Lube Technicians ensuring employees have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then provide appropriate training to close any performance gaps
Communicate effectively at all levels with employees, customers, peers, and management
Motivate Lube Technicians to complete job tasks efficiently and effectively
Ensure proper customer care
Facilitate and assess damage claims
Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
Delegate authority to employees when appropriate
Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
Keep the entire property spotlessly clean and organized
Other duties as assigned

Operations

Drain and change oil in vehicles, following all safe-handling procedures to correctly dispose of used motor oil.
Top off fluids in vehicle engines, including transmission and windshield wiper fluid Assist customers with any request to enhance their experience
Inspect vehicles to determine maintenance and repair needs. Replace different types of filters
Follow safety protocols for working in the repair shop and driving vehicles
Fill out work order forms as tasks are completed and communication all areas with customer

Preferred Qualifications:

Previous sales and customer service experience
Professional appearance
Clear and concise communication
Technical automotive training

Minimum Job Requirements:

High School Diploma or GED

Knowledge, Skills and Abilities Required:

Customer service
Self-confidence
Product knowledge
Presentation skills
Building relationships
Motivation for sales

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires prolonged periods of sitting at a desk and working on a computer. Lifting and carrying of 1-10 pounds (occasional up to 25#).

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Super Star Car Wash is an Equal Opportunity Employer.

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