POSITION: Engineering Lab Technician- Automotive Parts

REPORTS TO: Product Support Manager

JOB SUMMARY

The Engineering Lab Technician is responsible for providing exceptional technical support to our customers. This role involves answering product inquiries, troubleshooting first-level issues, and escalating second-level issues to the product management team. The Engineering Lab Technicianwill provide our customers timely and effective assistance via phone and email, maintaining high levels of customer satisfaction. Additionally, the role includes the evaluation of suspect products.

RESPONSIBILITIES AND DUTIES

Evaluate product concerns via dimensional analysis and testing.
Maintain product claims database.
Answer customer calls on technical phone lines.
Track internal and supplier corrective actions.
Purchase samples to aid in evaluation.
Maintain tools and sample library.
Prepare and ship products upon request.
Coordinate inspections with warehouse personnel.
Other duties and tasks as assigned.

QUALIFICATIONS AND SKILLS

3+ years of experience in a technical support or customer service role, preferably in the automotive aftermarket industry
Strong problem-solving and communication skills
Experience with CRM software and Microsoft Office suite
Familiarity with automotive systems and components
Associates or Bachelor's degree in a related field is preferred, but not required
Physical ability to lift up to 50lbs on a regular basis

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Work Location: In person

Premium Guard Inc

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Engineering Lab Technician-Automotive Parts