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Requisition Number : MANAG001810

Posted : August 12, 2024

Employment Type : Full-Time

Locations

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Mercer Advisors is a different kind of wealth management firm. We exist so that our clients don’t have to worry about money.

Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money A family office for your family.

We connect the dots of our clients’ financial lives by unifying planning, investing, taxes, estate, insurance, trust, and more.

Today, we proudly serve over 25,000 families, across over 90 cities, with over $45 Billion in assets entrusted to our care.

And we do this as an independent, national fiduciary which means we are committed to always working in the clients’ best interest.

When you join our team, you will find that it is different from what you typically see in our industry. Our client-facing professionals of in-house experts are 50% women, as is our overall employee base.

We bring together the best talent wherever they live with no formal headquarters, and many flexible working arrangements so we can assemble the best team.

Job Summary :

The Manager, Client Service works collaboratively with the Sr. Manager, Client Service on the following : a) team member management and development, b) increasing overall productivity of direct reports, c) promoting excellence in servicing existing client base, in a highly efficient manner with attention to detail and strong positive interpersonal skills, d) perform Client Service Specialist responsibilities.

Responsibilities : People Management

People Management

Participate in the hiring, training, mentoring and supervision of all Client Service Specialist, Client Service Coordinator and Interns in an office.
Maximize talent via employee development and coaching.
Facilitate a strong team culture and the sharing of best practices across an office or team.
Partner with Client Service Leadership Team to facilitate ongoing CSS training and development.
Handle all manager functions in the HR System including timekeeping, PTO requests, and performance reviews for director reports.

Operations Management

Optimize productivity by coordinating Client Service Specialist coverage and helping to prioritize workflow within the office.
Ensure an exceptional client experience in the office / team.
Act as a local contact for any operational issues or challenges.
Serve as subject matter expert for complex account-related topics such as 10b5-1 plans, pledged asset lines, account overlays, and separate account managers.
Coordinate local projects such as RMDs, tax loss harvesting, cash audits, and tracking of new deposits.

Leadership

Directly impact growth and client retention and monitor progress toward team goals.
Participate as a member of the Sr. Manager’s leadership team along with other managers / directors to contribute to local strategy decisions.
Coordinate team meetings and events.
Identify ideas, scalable solutions, and process improvements, and work with the relevant departments to update processes across the firm.
Support Branch Operations on new projects and initiatives.
Support Learning and Development on Client Service Specialist trainings.
Office management responsibilities as assigned.

Requirements : Education :

Education :

Bachelor’s degree or equivalent (preferably Business, Economics, Accounting or Finance related).

Experience :

Minimum 2 years of financial industry related experience.
Minimum 2 years of client-facing experience.
Experience with interacting with individuals at all income levels in a professional and confidential manner.

Certifications :

Notary designation a plus.

Job Skills :

Self-motivated, well-organized individual with demonstrated ability to work independently and in a team environment to follow through on details to completion.
Excellent verbal, written, analytical and organization skills.
Technical and analytical training and ability to multi-task and manage multiple projects at once.
Proficiency with financial planning software, Salesforce and MS Office Suite.
Flexible, Reliable, Trustworthy, and Confidential with all matters.

Location : This will be a hybrid role in Walnut Creek, CA.

Work Schedule : Monday through Friday, 8 : 00AM 5 : 00PM.

Working Conditions : Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation, no heavy lifting over 10 lbs.

Salary : Average annual salary range for this position across our locations is : $70,000 to $125,000. Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant’s geographic location, relevant experience, education, skills and licenses / certifications.

This position is also eligible to earn incentive compensation through one of Mercer Advisors’ incentive compensation programs.

Benefits : Mercer Advisors offers a competitive and robust benefit package to our employees, including :

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term and Long-Term Disability Insurance
Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
Vision Insurance Plan
Dependent Care Savings Account for child and dependent care.
14 Company Paid Holidays with a full week off at Thanksgiving.
Generous paid time off program for vacation and sick days.
Employee Assistance Plan.
Family Medical Leave.
Paid Parental Leave (6 weeks).
Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Adoption Assistance Reimbursement Program.
Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
401(k) Retirement Plan with both Traditional and Roth plans with per pay period match.
Pet Insurance.

Note : We are not accepting unsolicited resumes from agencies and / or search firms for this job posting.

Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws.

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Last updated : 2024-09-15

Mercer Advisors Inc

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