Lexus Carlsbad is currently seeking an experienced Service Consultant to join our team! This is your chance to work with some of the finest automobiles in the market. By joining us, you'll be part of a culture of excellence. Don't miss this exciting career opportunity!

What We Offer:

Excellent Culture
Advancement opportunities
Medical, Dental and Vision Plan
Company-paid Life Insurance
401(k) savings plan
Profit-Sharing
Paid Vacation
Tuition Reimbursement

RESPONSIBILITIES:

Sell the proper repairs and/or services responsive to the customer’s perceived needs.
Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
Explain completed work and all charges to customers.
Maintain high customer satisfaction standards.
Maintain a professional appearance.
Other duties as assigned.

Requirements:

3 + years as a Service Consultant preferred.
Possesses strong customer relations skills. Proficient at identifying and relating to the customer inquiry.
Top CSI scores and customer satisfaction skills required
Reynolds and Reynolds experience a plus.
Personal values to align with company values of Integrity, Teamwork, Innovation, Respect, and Excellence.

We are an EOE/M/F/D/V Employer and support a drug-free workplace.

Lexus Carlsbad

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