Essential Duties and Responsibilities Include:

Takes parts orders by telephone
Researches parts requested through effective and efficient use of Internet catalogues available through manufacturers
Handles retail parts transactions with customers
Follows procedures and processes for ordering, selling, delivering and handling parts returns
Promotes manufacturer's brand parts to generate the highest revenues possible
Learns about various machinery parts to provide the most accurate and timely service possible to customers needing parts
Assists Parts Manager with inventory counts and annual inventory-taking
Resolves customer complaints effectively, rarely resorting to complaint escalation to the Parts Manager
Treats customers fairly, honestly, and ethically to demonstrate our commitment to superior customer service and ethical business practices
Assists other employees with their daily tasks and procedures as time allows
Maintains a neat and organized work area
Communicates in a service-oriented, positive and professional manner and maintains a cool and calm demeanor at all times

High School Diploma or GED required
Associates Degree preferred
Minimum 1+ years of experience with parts counter sales in the construction, agricultural or automotive industries required
Strong electronic media search skills requires
1+ years of direct customer service experience required
Computerized technology devices and Microsoft Office software proficiency required
Valid commercial driver's license preferred or may be required to obtain within specified time period
Ability to work overtime and weekends as needed

G.W. Van Keppel Co.