Position Summary:

Technicians achieve flat rate hours and gross profit goals while exceeding the expectations of our guests by providing exceptional, surprising and professional guest service. Technicians are responsible for diagnosing and repairing mechanical equipment on vehicles, maintaining shop efficiency, following safety procedures, assisting guests and mentoring others in the shop.

Goals and Expected Behaviors:

1.Increase/improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scores

Greet guests, employees and visitors with a smile in a friendly manner
Fulfill commitments
Assist guests anytime and anywhere in the dealership
Insure guests have a surprisingly great experience
Act, speak, dress and behave professionally at all times
Anticipate the guests needs by listening and asking clarifying questions

2.Maintain efficiency at 120% of flat rate hours produced

Plan, organize and maintain efficient work flow
Minimize distractions
Refrain from conducting personal business (Facebook, twitter, texting, phone calls during shop hours)
Keep track of vehicle repair orders with pending approval, special order parts and other delays
Follow up with Service Advisors, Parts Department and Service Manager on pending vehicle repair orders

3.Maintain CSI standards and contribute to overall shop CSI

Minimize re-works or customer comebacks
Produce quality repair and service
Verify work is done to specification and complete
Take responsibility for repair orders
Mentor and assist team members
Maintain shop cleanliness

4.Maintain a safe shop and work in accordance to safety standards

Wear safety goggles when using power equipment and working under vehicles
Lift and carry objects according to safety procedures
Wear slip resistant shoes
Ask for assistance when lifting and/or carrying heavy objects
Operate power equipment with proper guards and in a manner that the equipment is designed
Keep shop clean and free from slip, trip and other hazards
Operate vehicles in a safe manner using defensive driving techniques

5.Create value in service provided and the shop

Obtain certifications and maintain those held
Obtain licensing and maintain those held
Master vehicle mechanical information and teach others

6.Diagnose repairs and perform mechanical work on vehicles

Diagnose issues and problems with vehicles including engines, air conditioning, exhaust, and other major components
Perform repair work on vehicles engines and major components

7.Other duties as assigned

Essential Functions of the Position

Diagnose repair needs on vehicles
Ability and knowledge to conduct repair orders and mechanical work on vehicles beyond basic oil and filter changes, tire rotations, wiper and fluid replacement, etc.
Operate a phone, computer and other general office equipment
Work with the public in a professional and guest centric manner
Communicate with guests, vendors, managers and co-workers
Answer questions regarding vehicles, the dealership and service
Ability to drive and operate a motor vehicle safely and within the legal guidelines
Ability to read, understand and follow instructions

Skills, Education and Certification Requirements:

Moderate computer skills and demonstrated ability to learn other programs
Ability to effectively build a rapport with others
Valid in-state driver’s license
Acceptable motor vehicle record
Good communication skills
Organizational and time management skills
Associates Degree or equivalent experience
Appropriate certifications for engine diagnostics, inspections and repairs

Physical Demands

Works in a variety of temperatures; periodically exposed to the weather including rain, snow, heat and cold
Bends, stoops and goes from a standing position to a squatting position (and vice versa) several times throughout the work shift
Pushes, pulls, lifts and carries objects up to 30 pounds frequently
Pushes, pulls, lifts and carries objects up to 65 pounds occasionally
Uses hands, wrists and arms in repairing vehicles with twisting, grasping and other motions
Works in confined spaces, under vehicles and stooped over engines frequently
Travels throughout the dealership and lots occasionally on foot and in some circumstances a Company provided golf cart

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Fred Anderson Kia of Raleigh

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