We are looking for an ESTIMATOR with a seller-driven personality. This new Estimator position will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Estimators are genuinely excited to help customers which is a mindset that we need. They’re patient, empathetic, and passionately communicative. We expect out Estiamtor/Customer service representatives to put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. We also are looking for a manager/sales-driven mentality with room for growth. We are also looking for somebody with experience in CCC One and Mitchell

Responsibilities

Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction
Create profitable and Accurate estimates for the body shop
Fluently opperate Mitchell and CCC as an estimating platform
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Answer the phone
Work with parts team, production team and body man, to ensure proper repairs on your vehicles.

PAY: Base Hourly plus commission

Skills

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Sales experience, Automotive shop experience.

Job Types: Full-time, Part-time

Pay: $4,900.00 - $8,500.00 per month

Expected hours: 44 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday
Rotating weekends

Education:

High school or equivalent (Preferred)

Experience:

Auto estimating: 3 years (Required)
customer service: 3 years (Required)

Language:

Spanish (Required)

Work Location: In person

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