Pajouh Automotive Center is a trusted name in automotive services, committed to delivering exceptional customer experiences. We are now accepting applications for long-term, career-oriented service advisors to join our dedicated team.

We are looking for a full-time professional and friendly Service Advisor to create a world-class customer service experience for our clients. This role involves managing service appointments, accurately writing up vehicle problems, coordinating with technicians, and ensuring clear and effective communication with customers throughout the repair process.

Key Responsibilities:

Create a world-class customer service experience
Schedule service appointments and obtain customer and vehicle data prior to arrival when possible
Greet customers in a timely, friendly manner and obtain vehicle information
Write up customers' vehicle problems accurately and clearly on repair orders
Test drive vehicles with customers as needed to confirm problems with or refer to a test technician
Refer to service history, inspect vehicles, and recommend additional needed services
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
Provide a complete and accurate written cost estimate for labor and parts
Establish "promised time" and check with the dispatcher if necessary
Obtain customers' signatures on repair order and provide customers with copies
Make daily status calls to keep customers informed
Facilitate follow-up processes and notify team leaders of incoming work
Check on the progress of repairs throughout the day, contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
Review repair orders to ensure that work is completed and additional work and authorization is noted
Close repair orders as appropriate
Keep service department forms, menus, and pricing guides up-to-date
Explain completed work and all charges to customers
Maintain customer information in accordance with current regulations

Qualifications:

Strong customer service and communication skills
Ability to work efficiently in a fast-paced environment
Knowledge of automotive repair and maintenance is a plus
Detail-oriented with strong organizational skills
Ability to work collaboratively with team members and other departments

What We Offer:

Competitive salary and benefits package
Opportunities for career growth and advancement
A supportive and collaborative work environment
Ongoing training and professional development

How to Apply:

Interested candidates are invited to apply here and submit their resume and a cover letter detailing their qualifications and experience. Pajouh Automotive Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Courtesy Automotive Center

New Jobs

Service Advisor