Sunwise Auto Group is looking for an experienced Service Advisor to join our growing and expanding team at BMW Concord! Being part of Sunwise Auto Group is more than just new and used sales, parts, and service.

Our team strives to simplify every aspect of buying, owning, and servicing every vehicle.

We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our growing team!

We are a progressive, fast-paced, growing company focused on a premium customer experience.

At Sunwise Auto Group, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels.

Join our team if you have a positive attitude, talent, and passion for cars!

To make our vision real, we look for Service professionals who think differently and strive to provide 100% customer satisfaction utilizing the latest technologies to find the perfect solutions for our guests.

As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

BENEFITS :

Professional, fun, and friendly work environment with supportive management
PTO and Paid Holidays
Excellent benefits package including medical, dental, & vision
Opportunities for career growth and advancement
Paid Life Insurance
Flexible Spending Accounts
401K and employer match
Employee discounts on vehicle purchases, parts, and service.

RESPONSIBILITIES :

Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Oversee administration of warranty claims as well as training and supervising of service department
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Effectively communicate to the customer the timeline of repair and maintenance
Follow-up with progress calls and / or emails to customers regarding any changes in the estimate or pick-up time
Resolve customer complaints and questions

QUALIFICATIONS :

Minimum of 3 years’ experience
High-line dealership preferred
Excellent follow-through skills
Broad knowledge of new vehicle technologies and mechanical operations
Fantastic communication skills
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Experience with CDK preferred
Valid driver's license and clean driving record
Professional, well-groomed personal appearance

COMPENSATION :

The Service Advisor Position has a Pay Scale consisting of the following elements and ranges.

Wages include Base Hourly Compensation of between $16.00 and $16.00.

The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.

00 (if no sales are made) without any upper limit other than sales performance.

The position may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Monthly Pay Range : $2,773-$14,000.

This Position pays hourly plus commission.

We are a drug free environment.

As part of our hiring process, we conduct a post-offer background check and drug screening.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Last updated : 2024-08-04

BMW Concord

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