Greenway Automotive Group is seeking a top-notch candidate to help take our busy service department to the next level at Riverchase Kia in Birmingham, AL.

MAJOR EXPANSION PROJECT SOON TO BEGIN WITH AIR COOL SHOPS!!

The best applicant should have a broad-based knowledge in the day-to-day operations of a dealership service department and the personality to motivate, train, lead, and monitor the performance of our team of service professionals. He or she should be experienced and aware of the latest customer service practices and be a persistent problem solver. The qualified candidate must also be able to deliver exceptional value and satisfaction to our customers on a continuous basis to promote growth in line with targeted business objectives. Only the Best need Apply!!!

We Offer:

RELOCATION PACKAGE and Sign On Bonus available to the right candidate
Competitive Pay structure!
Paid Vacation
Great benefits including medical, dental, vision, life, disability insurance.
401k
Professional working environment

Responsibilities include but are not limited to:

Manage all operations in an auto service department to ensure compliance with quality standards.
Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs.
Supervise the activities of automotive service technicians to ensure efficient job performance and compliance with environmental laws and regulations.
Distribute work between technicians efficiently and manage the workflow of the shop.
Monitor inventory to regulate and ensure availability of required vehicle parts.
Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
Solve problems and meet predetermined services and sales objectives
Ensure processes are in place to evaluate staff and workflow, and to communicate clearly with customers
Conduct daily one on one meetings with team members to identify potential service issues
Hire, train, and evaluate the productivity of the automotive service staff to acknowledge efficient employees and guide under-performing ones.
Take ownership of the customer's experience by listening to the client needs and assist in addressing their issues and resolving challenges.
Follow up with customers to obtain feedback and ensure they are satisfied with service received to promote 100% customer satisfaction.
Generate and strive to increase sales and implement a turnover process to ensure objectives are met
Assess present and future need, trends, problems and opportunities of the service department

Qualifications / Requirements:

At least 5 years of proven success as a Service Manager in the automotive industry
Ability to be analytical, problem solve and multitask with 100+ ROs daily.
Broad scope of automotive mechanical knowledge
Experience in supervising and managing staff
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Strong work ethic and professional appearance
Willingness to adapt to current dealer processes
CDK experience is a plus
Ability to coach and mentor staff
Possess extensive working knowledge of industry standards and practices, inclusive of product details and company services offered
Pass pre-employment testing including background check, MVR, and drug screen
Basic computer and internet skills
Unrestricted driver's license and clean driving record
Able to drive both automatic and standard-transmission vehicles

Benefits:

Competitive Pay
Relocation assistance, if necessary
Health Insurance
Dental Insurance
Vision Insurance
Short and Long term disability
Accident Insurance
Life Insurance
Prescription Insurance
401 (k) Retirement Savings Plan
Paid vacations
Paid Holidays
Employee service discounts
Employee vehicle purchase program
Career growth and advancement opportunities and development

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Automotive Service Manager: 5 years (Required)
CDK: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Ability to Relocate:

Nashville, TN: Relocate before starting work (Required)

Work Location: In person

Greenway Kia Hickory Hollow jobs

Automotive Service Manager - Riverchase Kia