CAPITAL is seeking an Automotive Service Advisor to join our team. As the Service Advisor you will be the primary point of contact for customers requiring automotive maintenance and repair services. Your role will involve assessing customers' vehicle service needs, scheduling appointments, and communicating effectively with the service department to ensure timely completion of work.

Welcome to CAPITAL, a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We extend a warm welcome to military personnel and veterans who are interested in applying. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family!

Automotive Service Advisor Compensation & Benefits:

Competitive Pay
Health Insurance
PTO
401(K)

Automotive Service Advisor Responsibilities:

Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
Schedule service appointments and manage the service department's workload efficiently
Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
Maintain a clean and organized work environment, adhering to safety and cleanliness standards
Other duties assigned

Automotive Service Advisor Requirements:

Experience in automotive service advising or a similar customer service role within the automotive industry preferred
Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
Valid driver's license and a clean driving record
Must be able to pass a pre-employment background check

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Automotive Service Advisor