Kendall Auto Group affiliate NAFCO Finance has an immediate opening for independent working Team Member. This is a full-time career position. Benefits include company sponsored health and dental insurance, flexible spending Account, 401K plan and company-paid life insurance.
This position requires a qualified individual with excellent verbal and written communication skills to assist with a growing loan portfolio, with an emphasis on customer service, collections, and task oriented. A general understanding of business practices and regulation concepts affecting areas where NAFCO conducts business is preferred. The team member will be required to acquire specific knowledge and understanding of NAFCO’s practices and policies, the Truth in Lending Act (TILA), the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and regulations promulgated by the Consumer Financial Protection Bureau (CFPB), and other regulatory agencies as applicable to NAFCO operations.
The team member will report directly to the NAFCO Manager and assist with all aspects of loan servicing, including but not limited to: communicating with Borrowers, Insurance Producers, and Dealership Personnel. The successful candidate may have prior work history that supports the job functions and tasks of this position, bilingual is preferred but not required.
KNOWLEDGE, SKILLS AND ABILITIES:
- Superior Language Skills – Verbal and Written (bi-lingual is preferred but not required).
- Ability to work affectively in MS Outlook, MS Word and MS Excel, and industry related software.
- Conduct Research using Internet Tools and Computerized Database Management System.
- Calm and helpful Demeanor.
- Perform Specific Procedural Protocols Routinely and Accurately.
- Attention to Detail
- Ability to stay on task when interrupted by phone calls, customers, etc.
- Friendly and Approachable Personality
DUTIES/ESSENTIAL JOB TASKS:
- Assist the NAFCO Manager in performing the functions and duties necessary to meet NAFCO business requirements, specifically centered around customer service, and telephone/email communication.
- Acquire an awareness and understanding of NAFCO Policy and Procedures.
- Maintain the integrity and validity of data stored in Loan Servicing Software.
- Process incoming phone call, emails, and website inquiries from Clients.
- Other related tasks as assigned.
Communications will include verbal via telephone and face-to-face, and written communications in both electronic and hard copy form.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Oregon, Idaho, Washington, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! If you are looking for a rewarding career, we would like to meet you and start something great
To apply, please follow the link to our job board site.
