Description:
"Be part of a highly motivated and skilled team, and provide outstanding customer service for an innovative Company.”
United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability technologies.
At United Safety we’re solving our industry's most important problems with talented individuals who share our passion to change the world. Our culture is fast-paced, energetic and innovative. We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work. We are fully committed to continuous growth and advancement; we will reinvest profits and resources into our employees, our processes and product innovation.
Job Title: Field Service Technician
Department: Field Service
Classification: Non-Exempt
Summary: The Field Service Technician delivers our customers with the highest level of customer service excellence, knowledge and on time maintenance and product installation. This position is responsible for prioritizing and completing installs to meet and exceed our customer's requirements for service, while advocating on behalf of the company.
Responsibilities: As the Field Service Technician you will:
- Provide service and customer support during field visits.
- Manage and execute all on-site installation, repair, maintenance and test tasks.
- Diagnose technical and customer issues/problems while maintaining the highest possible level of customer satisfaction.
- Provide technical training on our products.
- Define and drive part sales though training and reviews.
- Comprehend customer requirements and make appropriate recommendations and briefings.
- Accurately document field changes and processes in support of future product modifications, ongoing service support and potential warranty claims.
- Establish service requirements; order and gather components and parts to complete service requests.
- Produce timely and detailed service reports and Sales Force ticket updates.
- Possess strong knowledge regarding all products manufactured by United Safety and United Safety suppliers.
- Build positive relationships with customers.
- Perform projects, as requested, that are concerned with product offerings, product process and documentation improvement, and company growth.
- Schedule travel efficiently and process expenses appropriately.
- Observe all company rules and safety practices.
- Perform other duties as assigned.
Requirements:
You’re a great fit for this position if this describes you;
- High school diploma or equivalent.
- 1-3 years of experience as a technician or equivalent mechanical ability; other relevant experience will be considered.
- Automotive or transit experience preferred.
- Proficient at reading blueprints and the use of hand tools or other tools.
- Able to troubleshoot, test, repair and service technical equipment.
- Able to lift 50lbs and stand for up to 12 hours per day.
- Flexible regarding working hours and travel.
- Able to travel extensively including weekends and overnight.
- Must have a valid driver’s license and passport and be able to travel internationally.
- Excellent written communications skills, including the use of proper spelling, punctuation, and grammar to produce error-free copy, particularly composing letters, reports and documents used for decision making.
- Outstanding Oral communication skills including tact and diplomacy which would be utilized during customer service, conflict management, development of relationships with internal and external contacts.
- Demonstrated ability to manage multiple and diverse projects including, analytical thinking, planning, prioritizing, problem solving, decision making and carrying out assigned projects with minimal supervision.
- Proficient in current computer software: MS Applications Word, Excel, and understanding of ERP systems.
- Able to perform in a fast-paced, team environment, with time constrains while responding to change favorably and quickly.
- Proficient in current computer software: MS Applications Word, Excel, and understanding of ERP systems.
- Safety is at the forefront of your mind when you are working and you gladly follow all safety policies to promote a safe working environment at United Safety.
- You bring with you a positive attitude and the ability to work cohesively in a team environment.
- Help United Safety operate effectively by adhering to attendance and punctuality standards.
- Understand that you are part of a growing company, you have no concerns with and able to work extended hours/over-time as needed as well as some Saturdays to support that growth.
Here at United Safety, we embrace the core values that make us great. P A S S I O N to build the future together. People Attitude Service Safety Innovation One Company Nimble This position description is intended to guide the activities of the person in this role. It is not intended to limit the thinking and creativity of the person in this role, nor is it intended that this description represents all the work that may be required of a person in this position.
United Safety is an Equal Opportunity Employer
