Automotive Technical Advisor
MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.
Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.
Summary
The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.
Essential Job Functions:
- Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers
- Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
- Initiate resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
- Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
- Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents
- Provide phone and in-dealership technical assistance
- Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections
- Troubleshoot and solve final repair attempt situations
- Identify repair shop process improvements and proactive business planning with a focus on the customer
- Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
- Provide support for C.A.G./engineering- providing on ground request support
- Oversee Recall and Required Service Updates (RSU) follow-up and reduction
- Establish yourself as a quality feedback liaison
Required Knowledge, Skills, and Abilities:
- Highly motivated, adaptive, and autonomous with the ability to deliver results
- Entrepreneurial individual with a history of leadership and achievement
- Excel in building positive working relationships, cost assessment and conflict resolution
- Understanding of automotive dealership fixed operations
- Ability to travel to dealerships within a designated area
- Ability to communicate technical information to all levels within both the client and the dealerships
- Ability to analyze data and create custom reports
- Ability to effectively use MS Word, Excel, and other customized software
- Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
- Ability to identify and react swiftly to issues that may arise
- Excellent written, oral and presentation skills
- Ability to tackle complex issues and develop innovative and practical solutions
- Proficient with Microsoft Office; Work, PowerPoint, and Excel
Job Requirements:
- Bachelor’s Degree or equivalent work experience in lieu of degree
- Master Technician Certification or equivalent experience in lieu of certification
- 2 years of automotive experience
- Dealership fixed operations experience preferred
- 75% travel in relevant area; 2-3 weeks per month
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No nights
Supplemental pay types:
Application Question(s):
- Have you ever held or currently hold an ASE (Automotive Service Excellence) certification?
- Are you comfortable with local travel within your region, as this role will involve visiting dealerships and other locations in your area?
Experience:
- Automotive repair: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: On the road