L0157 Lithia Chrysler Dodge Jeep Ram Fiat of Helena
Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Experienced Express Lube Advisor
Pay Range: $60K to $100K per year depending on experience
Relocation assistance
Sign on bonus for 3-5+ years of service writing experience
Career advancement opportunities!
BRAND NEW STATE OF THE ART FACILITY, large shop with 21 lifts
Prior Dealership Service Advisor experience preferred
Long term staff with an experienced and engaged leadership team
Family-oriented and high-performing team with years of results
We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! Come be a part of the Automotive Industry future with the Lithia Motors family, a Fortune 500 company with over 330 dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.
We are committed to growing our company and Growing our People!
Express Lube Advisor
The Express Lube Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
The Express Lube Advisor reports to the Service Manager.
Responsibilities
- Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
- Follow the Initial Customer Contact (ICC) process:
- Greet customers in a friendly and professional manner.
- Identify, confirm and offer resolution to customer concerns.
- Communicate with customer what needs to be done, how much it will cost and when service will be complete.
- Assess customer needs by conducting a vehicle walk around.
- Attain agreement from customer for service needs.
- Offer a multi-point inspection.
- Write accurate repair orders using ADP system.
- Follow the Interim Customer Contact (ICC2) process:
- Provide estimates that are accurate and support upfront pricing guarantee.
- Obtain approval to review findings of multi-point inspection and associated prices.
- Obtain approval to proceed with Additional Service Requests.
- Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
- Communicate with technicians to gain clear understanding of services required and/or performed.
- Follow-up with customer during repair/servicing of vehicle so they are aware of status.
- Follow the Customer Delivery (CD) process:
- Receive and process cash or credit payment for all services performed.
- Upon completion of service promptly and professionally deliver vehicle to customer.
- Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.
Skills and Qualifications
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently in order to enter repair orders.
- Mathematics – calculating service costs and counting change.
- Basic computer skills
- Veterans encouraged to apply
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.