At Mark Jacobson Toyota we believe that the best customer experience begins with you. If you are driven to succeed and want to leverage your technical and leadership skills; we welcome you. We believe in rewarding success with industry-leading compensation programs – (performance-based pay plans with bonuses), a competitive benefits package and providing work/life balance. What does that look like in real life?

Alternating 4-day work week, Saturday lunches and we are closed on Sundays
Investment in your success and development
Discounts on products and services
Medical, Dental, and Vision plans along with employer paid Life Insurance
Up to 4 weeks paid vacation and holiday pay
401(k) with employer match
Additional supplemental benefit: Short and Long Term Disability, Additional life insurance, cancer and critical care insurance to name a few

Why Mark Jacobson Toyota? Working alongside our experienced leadership team and master technicians, we will teach you what you need to succeed and to grow your career. Learning from the best, you will work hard to get the job done but we make sure you have the time to do it right. Safety and reliability are our top priorities. We take pride in our people and our facilities. We earned the 2022 President’s Award for Customer Satisfaction as well as the 2022 Toyota Board of Governors Award, rewarded by Toyota Motor North America! Our team has been recognized for proving proficiency in the face of change, going above and beyond to deliver excellence, from sales to service to operations!

The Express Lube Service Manager is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production through productive staffing, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objective and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Assist in staffing and assure that you have proper amount of personnel scheduled to handle projected business for that day. This staffing should include the constant reduction of overtime.
Trains, motivates, counsels, validates and corrects timecards, and monitors the performance of department staff. Performance monitored using appropriate reports, tracking systems and surveys.
Assure that the team is performing the multipoint inspections in quarter time, so that the advisors have time to price and quote the guest.
Assure that the stock is correct if we are stocking parts in the Quick Service Lane.
Assure that the parts are charged out accordingly on the repair order, and that parts are secured (reduction of loss)
Assure that the doors open for business no later than the time posted.
Assure that all team members are dressed in a clean uniform. If a team member is extremely dirty, it is the manager’s responsibility to tell them to change.
Determine how many services and upsells happened yesterday and post against the goals set for the month.
Perform a start-up meeting with the crew talking about our goal, where we are, and safety.
Perform a monthly review of the multipoint inspections with all team members before or after a work shift. This will help bring consistency to the team.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Assure that the work crew is performing work using the wet team / dry team concept.
Assure that the vehicles are kept in the same condition, as they were when they were handed over. If a team member gets a vehicle dirty, it is the team member’s responsibility to report it or return it to the original condition.
Assure that all vehicles have the maintenance minder reset prior to the guest taking the vehicle.
Assure that all work crewmembers are competent in their duties and perform them to the best of their ability.
Expedite work through the shop during peak times. Keep everyone focused and moving to deliver a quality product in a reasonable time.
Assure that interactions with the guests are warm and friendly.
Review tool inventory daily and replenish as needed. Facilitate team members to report any broken or missing tools.
Assure that the air compressors are drained periodically to ensure that there is no water build up that could cause issues with tools and tire service.
Keeps abreast of new equipment and tools available and recommends purchases.
Assure that your team is following safety standards using eye protection, gloves (when appropriate), any other equipment deemed necessary.
Report any issues with vehicle lifts, air-lines, or any equipment malfunctions to the service manager immediately.
Know your policies on workman’s comp. We use a third party for medical issues, you are responsible for calling and reporting any accidents to HR and ensuring employees complete the paperwork.
Our goal is for our guests and team members to be happy. If you see something that doesn’t support this goal, say something to your manager.

Mark Jacobson Toyota

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Express/Quick Lube Manager