At Mac Haik Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.

Now Hiring

Service Advisor

The Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department.

Skills / Qualities Preferred Include:

Experience Preferred
Will train the right candidate

Essential Duties and Responsibilities

Set, confirm and prepare for appointments with customers to expedite their service experience.
Greet customers in a timely and friendly manner and develop customer loyalty.
Determine vehicle service needs based on customer information and a vehicle walk-around.
Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
Produce repair orders for customers with full transparency including cost and time estimates.
Communicate frequently with technicians and parts department to ensure timely completion of work.
Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
Follow-up with customers on the status of their vehicle, based on customer specifications.
Create a positive vehicle delivery experience for the customer.
Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
Providing an exceptional customer experience to drive loyalty.
Safeguard dealership assets and customer data.
Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information
Maintain professional personal appearance.
Complete required training assigned through the company training portal.
Adhere to consistent and reliable work schedule.
Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
Effectively perform duties and responsibilities in a safe manner.
Other duties as assigned.

Qualifications

High School diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to sell a minimum quota according to dealership standards
Valid driver's license and acceptable driving record
Successful completion of pre-employment screening
Authorization to work in the USA

Here’s what we offer:

Medical, dental, and vision plan
401(k) savings plan
Opportunities for advancement
Great culture
5 day work week

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Jackson, MS 39211 (Required)

Work Location: In person

Mac Haik Jackson Ford

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Service Advisor