Job Description

Position Service Manager

Compensation Salary

Education: Technician School/Previous Service Technician experience

Location Key Equipment Kansas City Office

Travel As needed

Summary

Leading equipment distribution company with branches located in Kansas City and St. Louis, and Springfield, IL and a large established customer base requires a Service Manager for our Springfield, IL branch. The Service Manager will work directly with the company’s parts staff, service staff, and sales team to support and assist our customer base with their service work and needs, trouble shooting, and PDI of new units sold out of our Springfield location. This position supports Key Equipment’s strategy to continue our growth in the contractor and municipal segment of our business. The qualified candidate will be responsible for working on customers’ equipment and assisting the Director of Service in our Springfield branch. The Service Manager will assist with managing the technicians and road technicians to complete the tasks that are assigned to them. The successful candidate will work with the service and parts departments to establish the parts needs for the repair. The successful candidate will also work with the Director of Service to establish the best repair for the issue on each customer unit running through the shop. Must be able to work synergistically with others and in a team atmosphere. A successful candidate will be able to work independently as well as with the internal team to achieve company goals. Must enjoy working in a fast-paced company environment where teamwork, multi-tasking, a positive attitude, and initiative are paramount for overall success. An Equal Opportunity Employer

Key Skill Set Requirements

Service Manager

o Ability to work in a team atmosphere

o Provide service and customer support at the highest quality

o Be a contributing and managing part of the company’s service team

o Handle all shop tickets and keep track of all billable hours

o Strive with the team to make all deadlines

o Work with the Director of Service on any pending delays and notify management of all possible delays

o Have the ability to assess customer needs and suggest solutions

o Assist in managing all on site installation, repairs, maintenance, and testing

o Diagnose technical problems and determine proper solutions

o Ability to communicate with employees and customers effectively and timely

o Ability to work autonomously and be a self-starter

o Produce timely and detailed service reports

o Learn and apply practical field knowledge

o Have a strong mechanical knowledge of all equipment Key equipment sells and services

o Have a mechanical ability to repair all equipment Key Equipment sells

o Be a leader in marketplace, known as a knowledgeable resource and asset

o Assist in supporting Key Equipment’s PM programs

o Limit customer downtime due to service or parts delays with full with the St Louis service and parts manager

o Follow the company’ policies and procedures

o Cooperate with the company’s technical team and share information across the organization

o Follow management team direction in regards to company’s policy and procedure

o Attend company based trainings on-site or at vendor’s location to maintain personal knowledge of new products and product changes

o Maintain and clean a safe work space

o Ability to lift 75 pounds, have drivers license with CDL, previous service experience, arrive on time daily ready to work

o Work with the Director of Service on any other service request, service needs, and warranties

o Assist in assigning jobs to technicians to maximize efficiency and profitability

o Work on equipment as directed and needed

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Day range:

Monday to Friday

Shift:

Day shift

Ability to Relocate:

Springfield, IL 62703: Relocate before starting work (Required)

Work Location: In person

Key Equipment & Supply Co.

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