Honda House Marine is seeking a skilled and experienced Service Manager to join an organization that has been serving customers in the Central Virginia area for 40+ years.

This person must be a high energy, customer service oriented leader with excellent communication skills. The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records.

Job duties include:

Forecasts goals and objectives for the department and strives to meet them.
Hiring, training, motivating, counseling, and monitoring the performance of all service staff.
Maintains reporting systems required by general management and the factory.
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Develops and implements a marketing plan which promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Accounts for all documents; ensures that none are missing and all are processed correctly.
Directs and schedules the activities of all department employees.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Serves as liaison with factory representatives.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.

Job requirements for applicant consideration:

2+ years’ Service Manager or Service Director experience in the automotive or Powersports industry.

Additional Compensation:

Store Discounts

This Company Describes Its Culture as:

Detail-oriented -- quality and precision-focused
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused

Schedule:

Monday to Friday

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Day range:

Weekends as needed

Shift:

Day shift

Work Location: In person

Honda House of Richmond

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